Area Supervisor
Purpose of role
To represent Enviro Frontier across the geographical area of responsibility to ensure that Enviro fulfils client commitments in line with contractual and legislative requirements and actively contributes to the ongoing growth of Enviro Frontier via increasing the share of wallet of current clients and identifying and growing new clients. To ensure the appropriate number of Tree Partners are in place, with strong relationships developed.
LOcation
As agreed
Geographical area of responsibility
NSW/ACT (Sydney and/or Newcastle region)
Vic/Tas/SA (Melbourne, Adelaide)
South East QLD (Brisbane/Sunshine Coast/Gold Coast)
Reports to
General Manager Australia/NZ Enviro Frontier
Major responsibilities
Effective planning and delivery of compliant arboreal and related services to clients in line with contractual and legislative obligations
Review of a backlog of (quotes, jobs etc.)
Work with customer care to ensure effective prioritisation of backlog
Effective allocation of resources
Ensure delivery to quality and time frame parameters
Development of strong and constructive relationships with existing Tree Partners to ensure a high level of compliance with Enviro Frontier requirements. These may include:
High quality of work delivered
Use of the Tree Manager App
Provision of all required compliance documentation
Compliance with WH&S legislation and Enviro Frontier requirements
Compliance with client specific requirements (induction, WH&S, communication etc.)
Identify requirements for additional Tree Partners and recruit Tree Partners to ensure Enviro Frontier has sufficient operational coverage for both current and anticipated business requirements in the area of responsibility
Develop and maintain strong relationships with clients within areas of responsibility that result in a high degree of client satisfaction and repeat/extended business
Identify and win additional business within the area of responsibility through the identification of customers that fit within Enviro Frontier’s target sectors, and the development of relationships with influencers and decision-makers within those client organisations
Preparation and submission of proposals to clients
Assist Finance in the resolution of customer debt issues
Liaise effectively with Customer Care personnel to ensure they understand client requirements and jointly deliver a high level of service to the client base
Regularly (weekly, monthly) report to the General Manager and/or other (e.g., CEO or Board from time to time). Prepare written report as discussed and agreed upon commencement (to be attached).
Key performance indicators
Demonstrated compliance by Enviro and Tree Partners with WH&S requirements
Client operational service levels met
Client process and quality levels met
Tree partner coverage in place
Tree partners compliant to Enviro requirements
Growth/extension of existing client base work
Additional clients won
Key relationships
Enviro Frontier clients (and their clients)
Tree Partners
Enviro Customer Care team members
Enviro Compliance Manager
Enviro Supervisors
Enviro General Manager and Chief Executive Officer
Professional experience/qualifications
Arborist with Certificate 3 in Arboriculture (preferred), with 5- 10+ years of relevant experience
Area/Operations Management experience
Team leadership experience
Sales/Business Development/Account Management experience
Personal attributes
Strong communication skills
Collaboration and influencing skills
Attention to detail
Self-disciplined and motivated
Leadership skills (Organisation, communication, coaching, leading by example)
Ethical values
Department
Corporate
Employment Type
Full-Time
Minimum Experience
Experienced
Or email us for more information
phil@envirofrontier.com.au
